Authorization and Re-Authorization
Authorizing your Software
ISD software packages must be registered and authorized before
you can enjoy their full functionality.(Trial versions of ISD software do not
To receive your authorization code, fill out the Registration
and Authorization form. You will receive your authorization code via
email within 24 hours.
For all enterprise products that are licensed annually, authorization is effective
for one year starting at the purchase date, thereafter the software must be
It is only after software authorization, that the customer is the
licensee of the licensed software. ISD administrators will only
issue authorization codes for customers who have issued a valid purchase
order to ISD or have paid for the product in full by check or credit card.
Under no circumstances will a customer who has an evaluation copy of ISD
software or a money back guarantee be issued an authorization code unless
the above circumstances have occurred.
Re-Authorizing your Software
Each customer receives one authorization code per license.
However, under certain circumstances such as a hard drive crash, the purchase
of a new computer or the installation of a software upgrade, you may require
a re-authorization code.
To obtain a re-authorization code you must have a valid software license. Licensed
ISD software clients can re-authorize their software for free three times;
however, they must abide by the following procedures:
Submit a completed re-authorization
form with the make, model and serial number of the product for which
the reauthorization code is being requested.
ISD will verify the customer's license status.
Software that is more than two (2) versions old cannot be re-authorized.
It must be upgraded.
Customers exceeding three (3) authorizations within an annual term will
be referred to the Director, Support Services for authorization approval.
All products must have an active license to receive re-authorization.